Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, phone number, and mailing address you provide through our contact form, by phone, or by email.
• Financial and tax information — information you provide to us as part of engaging our bookkeeping, payroll, tax, or advisory services, such as income, expense, payroll, and business records.
• Website usage data — pages visited, browser type, device information, and general location, typically collected automatically through cookies or similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and deliver the accounting, bookkeeping, payroll, tax, and consulting services you request;
• Prepare and file returns and remittances with the Canada Revenue Agency (CRA) and other government bodies on your behalf, where engaged to do so;
• Respond to inquiries and communicate with you about your account or engagement;
• Meet legal, regulatory, and professional obligations, including CRA record-retention requirements; and
• Improve our website and services.

3. Consent

By providing us with your personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy. Where required by law, we will seek your express consent before using your information for a new purpose. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the details below.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information with:

• The CRA and other government agencies, where necessary to file returns, remittances, or correspondence on your behalf;
• Service providers who support our operations, such as cloud accounting platforms (e.g. QuickBooks Online, Xero), email, and IT service providers, under confidentiality obligations; and
• Other parties where required by law or to protect our legal rights.

5. Data Retention

We retain client financial and tax records for at least six years, consistent with CRA record-retention requirements, or longer where required by law or professional standards. Website inquiry information is retained only as long as needed to respond to your request or as required by law.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or loss. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Subject to certain exceptions, you have the right to access the personal information we hold about you, request corrections to inaccurate information, and withdraw your consent to our continued use of it. To exercise these rights, contact our Privacy Officer using the details below.

8. Cookies and Website Analytics

Our website may use cookies or similar technologies to understand how visitors use the site and to improve its performance. You can disable cookies through your browser settings, though some website features may not function as intended.

9. Third-Party Links

Our website may link to third-party sites, including CRA and Google Maps. We are not responsible for the privacy practices of external websites, and we encourage you to review their privacy policies directly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of our website or services after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer:

Bizinfograph Accounting
17389 8A Avenue SW, Edmonton, AB T6W 0M8
Email: support@bizinfograph.com
Phone: (825) 777-8199